Support

Email us any time at info@ezpztrader.com.

What's included

• All paid plans — email support seven days a week, normally answered within a few hours during operating hours.
• Basic and above — scheduled calls when something is easier to work through live than over email.

Getting a faster answer

Execution problems are much easier to diagnose with specifics. If a trade didn't behave as expected, include the strategy name, the approximate time the signal fired, and the ticker. Every signal is logged with its outcome, so with those details we can usually tell you exactly what happened and why.

Before you go live

If you're setting up a new strategy, run it on a paper account first and let it fire a few times. Most issues — a malformed payload, a ticker symbol that doesn't match the broker's format, sizing that isn't what you assumed — show up immediately and cost nothing to fix at that stage. We're happy to look over a strategy's configuration before you enable a live account.